Reservations
407-828-8888 | 888-465-4329
Reservations

Frequently Asked Questions

Q. Detailed Transportation Questions

A. Click Here - Transportation Answers

Q. Do you charge a resort fee?
A. No. This is a Big Savings of up to $25.00 over hotels next to us.

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Q. Can I order room service?
A. Yes. Room Service is available from 7:00am until 11:00pm.

Q. Do you offer complimentary breakfast?
A. No. We do not offer complimentary breakfast unless you choose one of our breakfast-included packages. However, we do offer an excellent breakfast buffet in The Palm Breezes restaurant for a very affordable price.

Q. Do you have a restaurant on site?
A. Yes. Palm Breezes Restaurant is open daily for breakfast, lunch and dinner. Breakfast is served from 7:00am until 11:00am (until noon Saturday & Sunday). Lunch 11:00am – 2:00pm. Dinner is served 6:00pm until 11:00pm.

Q. Is there a parking fee?
A. Self parking is $12/night and valet parking is $18/night.

Q. Do you have rollaway beds?
A. No. Each room has either 2 Queen beds or 1 King bed with a sofa bed. Cribs for infants are available and are no charge.

Q. Do you have non-smoking rooms?
A. All 323 rooms are non-smoking in the hotel.

Q. Do you have ADA rooms?
A. Yes. The Holiday Inn is in full compliance with ADA guidelines. We have several guestrooms fully equipped with wheelchair-accessible features. If you have any additional questions about this, or to request an accessible room, please call us at 407-828-888 or 1-800-HOLIDAY.

Q. Can I request an early check-in?

A. Our regular check-in time is 4:00pm. We can provide early check-in at 12noon, there is a service fee of $25.00. Please contact the front desk to request an early check-in, all requests will be based on availability.

Q. Can I request a late check-out?
A. Our regular check-out time is 11:00am we can extend your stay for an additional fee.

  • 11:00am - 3:00pm  $25.00
  • 3:00pm - 6:00pm    Half a night's room and tax
  • After 6:00pm          One full night's room and tax

 Please contact the front desk to request a late check-out. All requests are based on availability. Please note IHG Rewards Club® members may extend check-out to 2:00pm upon request at no additional charge.

Q. Do you offer any packages with passes to Orlando Attractions?
A. Yes, we feature packages that includes Walt Disney World® attraction tickets. Click Here to purchase ticket packages online at a secure website. Tickets are also available Online through Disney, at the Disney Store in our atrium or at the concierge.

Q. How many IHG Rewards Club Rewards® points do I need to redeem for a Reward Night?
A. IHG Rewards Club Rewards® members need 30,000 points to redeem for a Reward Night reservation. Please call IHG Rewards Club Service Center at 1-877-860-1373 or book online at www.ihgrewardsclub.com.

Q. What are the directions to the property?
A. From the Florida Turnpike North or South: Take I-4 West to exit 68 FL-535 Apopka Vineland Rd. Turn right off exit and proceed to Hotel Plaza Blvd. Turn left. The Holiday Inn in the WALT DISNEY WORLD® Resort is the 3rd resort on the left.

From Tampa: Take I-4 East to exit 68 FL-535 Apopka Vineland Rd. Turn left off exit and proceed to Hotel Plaza Blvd. Turn left. The Holiday Inn Orlando - Lake Buena Vista is the 3rd resort on the left.

From Orlando: Take I-4 West to exit 68 FL-535 Apopka Vineland Rd. Turn right off exit and proceed to Hotel Plaza Blvd. Turn left. The Holiday Inn in the WALT DISNEY WORLD® Resort is the 3rd resort on the left.

From Orlando International Airport (MCO): Take FL-528 West to I-4 West. Proceed West to exit 68 FL-535 Apopka Vineland Rd. Turn right off exit and proceed to Hotel Plaza Blvd. Turn left. The Holiday Inn Orlando - Lake Buena Vista is the 3rd resort on the left.

Q. Do you have meeting space?
A. Yes. Our professional, experienced staff are here to ensure your event is a memorable experience. We feature a total of 11,000 square feet of function space with a spacious foyer for pre-function events and state-of-the-art audio/visual services. For more information, please contact our sales office during normal business hours, Monday through Friday, 9:00am to 5:00pm.

Q. Is there a charge if I ship a package to the hotel?

A. Yes. There is a handling fee for all packages shipped to the hotel. The most direct service to the hotel is Federal Express or United Parcel Service (UPS). The USPS does not deliver mail to the hotel and in some cases mail packages have not been available due to weekend closure. We highly recommend you not use USPS delivery due to the delays.

The hotel charges a Package Receiving Fee, $5.00/pkg for Small/Medium packages and $10.00/pkg for Large packages for all leisure guests. Guest packages will be held for 30 days from the day the packages arrive at the hotel. For any special requests, inquiries or further information, please contact christina.peck@ihg.com

For group packages: The hotel accepts delivery of envelopes, cartons, pallets (with restrictions) and miscellaneous items for convention guests. There is a standard handling and processing charge (based on weight) on all inbound/outbound packages and freight shipments. To confirm shipping fees, please contact your Events Services Manager.

Q. Does the Holiday Inn allow pets at the hotel?
A. Pets are not allowed at the Holiday Inn with the exception of guide dogs for the visually impaired.

Best Friends Pet Care — operated by Best Friends Pet Care, Inc. — is located across from Disney's Port Orleans Resort at 2510 Bonnet Creek Parkway, Lake Buena Vista, FL, 32830.

Best Friends Pet Care offers accommodations, activities and amenities for your furry friends. Services also include grooming and doggy day camp.

With the exception of service dogs for Guests with disabilities, pets are not permitted in the Theme Parks or Disney Resort hotels, or on the Disney Resort hotel or theme park buses. Pets may, however, stay in the air-conditioned facility, which is a member of the Pet Care Services Association.

Best Friends Pet Care: 877-4-WDW-PETS or (877) 493-9738 or, visit Best Friends Pet Care online.

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